When it comes to mental health, is Artificial Intelligence invaluable or incapable? As this ever-smarter technology becomes more integrated into Employee Assistance services, it turns out the answer may be “both.”

In recent years, mental health has been in the spotlight around the world. In addition to new challenges brought forth by the pandemic, a confluence of other factors drew attention to an issue that has, until now, remained under the radar.

One silver lining of the pandemic has been the growing acceptance of mental health care by the public. Thanks to COVID, this national health crisis was forced into the spotlight as heightened anxiety, social isolation, provider shortages, and other pressures overburdened a system that was already struggling. Fortunately, these concerns resulted in action.